DEPOSIT
All large custom pieces are made to order and require a minimum 30% deposit before work can commence. The remaining balance is due on completion of the order, on collection, or before shipping. Should an order be cancelled after work on your piece has commenced we reserve the right to retain deposit sufficient to cover any materials purchased.
We will do our best to accomodate any changes made after commencement of any custom order, and will communicate any extra costs involved before proceeding.
RETURNS, EXCHANGES & WARRANTY
Our aim is to ensure every customer is completely satisfied with their purchase. All Timber components of our custom furniture are covered by a 1 year warranty. Any incidents occurring during or after customer Pick-up and delivery are not covered by this warranty. Please be mindful that timber requires care and maintenance and in the climate that we live in, all care must be taken by the customer to maintain the piece in accordance with care instructions.
For small timber items sold and delivered through this website, we will repair or replace any item with the aim of ensuring 100% customer satisfaction. Refunds will be offered in accordance with Australian Consumer Law. Refunds will not be offered for any item with custom engraving, where the issue relates to the engraving, if the customer approved the proof sent before engraving commenced.
We offer a 3yr manufacturers structural warranty on aluminium and steel furniture frames (ie. cracking of welds). If your piece has a manufacturer’s fault, under the Australian Consumer Law you are entitled to a replacement or refund. Returns or exchanges are not accepted on custom-made pieces if you simply change your mind.
We are not responsible for any damaged caused by the consumer. Scratches, Scuffs and Dents are not covered under warranty once the products leaves our Workshop.
The Warranty covers the cost involved to repair your piece but it excludes any Transport costs.
Each piece is handcrafted in our workshop on site…. Variations in timber should be expected and no two pieces are ever the same. Timber has imperfections and various natural features which are consistent with most species, therefore each individual board is not flawless in look or colour. We will do our best to match timber colour and textures but variations may occur and exact matches cannot be guaranteed.
Timber has natural movement particularly with the change of climate, season or conditions within the house. excessive humidty or heat/light exposure may impact your piece over time.
PRODUCTION TIME
Production time for your large custom made piece will usually take approximately 4 – 6 weeks (this may vary) from receiving your deposit depending on the availability of materials you choose. Should there be a delay in the above lead time notice will be given as soon as possible.
Smaller custom items will have leadtimes stated on the respective item page.
DELIVERY
For Large Custom Manufactured Pieces, Delivery and/or installation is not included unless stated on your order.