RETURNS, EXCHANGES & WARRANTY
Our aim is to ensure every customer is completely satisfied with their purchase.
Cutting Boards & Knifeblocks:
We provide a LIFETIME GUARANTEE - For small timber items sold and delivered through this website, we will replace any item with the aim of ensuring 100% customer satisfaction for the life of the item if the defect is due to production or timber failure. We will also assist to repair any item damaged due to accidents or misuse, by agreement.
Custom Furniture:
Limited Warrany - All Timber components of our custom furniture are covered by a 5 year warranty. Any incidents occurring during or after customer Pick-up and delivery are not covered by this warranty. Please be mindful that timber requires care and maintenance and in the climate that we live in, all care must be taken by the customer to maintain the piece in accordance with care instructions.
Refunds will be offered in accordance with Australian Consumer Law. Refunds will not be offered for any item with custom engraving, where the issue relates to the engraving, if the customer approved the proof sent before engraving commenced.
We offer a 3yr manufacturers structural warranty on aluminium and steel furniture frames (ie. cracking of welds). If your piece has a manufacturer’s fault, under the Australian Consumer Law you are entitled to a replacement or refund. Returns or exchanges are not accepted on custom-made pieces if you simply change your mind.
We are not responsible for any damaged caused by the consumer. Scratches, Scuffs and Dents are not covered under warranty once the products leaves our Workshop.
The Warranty covers the cost involved to repair your piece but it excludes any Transport costs.
Each piece is handcrafted in our workshop on site…. Variations in timber should be expected and no two pieces are ever the same. Timber has imperfections and various natural features which are consistent with most species, therefore each individual board is not flawless in look or colour. We will do our best to match timber colour and textures but variations may occur and exact matches cannot be guaranteed.
Timber has natural movement particularly with the change of climate, season or conditions within the house. excessive humidty or heat/light exposure may impact your piece over time.
PRODUCTION TIME
All of our standard items have lead times on the product page - usually 3-5 working days unless otherwise stated
Custom furniture is by agreement at the time of quoting
DELIVERY
For Large Custom Manufactured Pieces, Delivery and/or installation is not included unless stated on your order.